This page explains how users and Meta App Reviewers can request deletion of data associated with SnopDesk, including data obtained through Meta WhatsApp Embedded Signup / Facebook Login for Business and WhatsApp Cloud API messaging.
1. What can be deleted
- SnopDesk user account (email, name, authentication data)
- Workspace membership and workspace configuration
- WhatsApp connection tokens and linked phone/WABA metadata stored by SnopDesk
- Conversations, message media, transcripts, customers, and orders in that workspace
Messages already delivered to WhatsApp users may remain on Meta/WhatsApp systems according to Meta's own retention policies. Disconnecting WhatsApp in SnopDesk revokes our use of your Cloud API connection for that workspace.
2. How merchants delete data in-product
- Sign in at https://app.snopdesk.com/login
- Open Settings → WhatsApp and disconnect WhatsApp if connected
- Email contact@snopdesk.com from your account email with subject Data deletion request
- Include: account email, workspace name, and whether you want (a) full account deletion or (b) deletion of a specific workspace only
3. How end customers can request deletion
If you messaged a business on WhatsApp and want your conversation/order data removed from SnopDesk, contact the business directly, or email contact@snopdesk.com with the business name and your WhatsApp phone number. We will coordinate with the merchant workspace owner where required.
4. Meta / Facebook Login for Business callbacks
SnopDesk uses Facebook Login for Business only to launch Meta WhatsApp Embedded Signup (not for SaaS login). If Meta sends a data-deletion callback or a user requests removal of data obtained via that authorization, we will delete associated WhatsApp connection credentials and related workspace WhatsApp integration data for that authorization, and confirm completion to the requester when an email contact is available.
Dedicated deletion request email: contact@snopdesk.com
5. Processing time
We aim to process verified deletion requests within 30 days (usually faster). We may retain limited records needed for legal compliance, fraud prevention, dispute resolution, or backups for a limited period, after which they are removed from active systems.
6. Confirmation
After deletion, we will email confirmation to the requesting address when possible. Once completed, you will no longer be able to sign in with the deleted account unless you create a new one.