SnopDesk ("SnopDesk", "we", "us", or "our") provides a multi-tenant SaaS platform that helps e-commerce businesses connect their own WhatsApp Business accounts (via Meta WhatsApp Cloud API / Embedded Signup) to manage customer support and cash-on-delivery (COD) order-confirmation conversations.
This Privacy Policy explains what information we collect, how we use it, and the choices available to merchants (workspace owners/users) and end customers who message a merchant over WhatsApp.
1. Who this policy covers
- Merchants / workspace users who create a SnopDesk account and connect WhatsApp.
- End customers who message a merchant's WhatsApp Business number that is connected to SnopDesk.
2. Information we collect
2.1 Account & workspace data (merchants)
- Name, email address, password hash (or Google account identifier if using Google sign-in)
- Workspace name, plan/subscription and billing-related metadata
- Team member invites and roles
- Product catalog / knowledge-base content you upload
- AI agent configuration (language, tone, fields to collect, etc.)
2.2 WhatsApp / Meta connection data
- WhatsApp Business Account (WABA) identifiers, phone number ID, display phone number, and business profile fields needed to operate Cloud API messaging
- Access tokens and connection status obtained through Meta WhatsApp Embedded Signup / Facebook Login for Business (used only to connect WhatsApp — not to log into SnopDesk)
2.3 Conversation & order data
- WhatsApp message content (text, voice notes, images, documents, location) and delivery statuses
- Voice transcriptions and AI-generated replies used to assist order confirmation
- Customer phone number, name, city/address and other fields collected during confirmation
- Order records created from confirmed conversations
2.4 Technical data
- IP address, browser/user-agent, session cookies, and basic usage logs for security and reliability
3. How we use information
- Provide, secure, and improve the SnopDesk service
- Authenticate users and manage workspaces
- Connect and operate WhatsApp Cloud API messaging for the merchant's authorized number
- Run AI-assisted order confirmation and inbox features configured by the merchant
- Display orders, analytics, and customer records inside the merchant workspace
- Provide customer support and comply with legal obligations
We do not sell personal data. We do not use Facebook Login to authenticate SnopDesk users; Facebook Login for Business is used only for Meta WhatsApp Embedded Signup.
4. Legal bases (where applicable)
Depending on your location, we process data based on contract performance (providing the SaaS), legitimate interests (security, product improvement), consent (where required), and legal obligations.
5. Sharing of information
We may share data with:
- Meta Platforms (WhatsApp Cloud API / Embedded Signup) to send/receive messages and manage the WhatsApp Business assets you authorize
- Service providers that host infrastructure, email delivery, AI/speech processing, or analytics, under contractual confidentiality obligations
- Authorities when required by law or to protect rights and safety
Message content and customer data in a workspace are accessible to that workspace's authorized members and to processors needed to deliver the service.
6. Data retention
We retain account, conversation, media, and order data for as long as the workspace remains active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal requirements. Merchants may request deletion of their account/workspace data (see our Data Deletion Instructions).
7. Security
We use industry-standard measures such as encrypted transport (HTTPS), hashed passwords, access controls, and least-privilege practices. No method of transmission or storage is 100% secure.
8. International transfers
SnopDesk may process data in countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.
9. Your rights
Depending on applicable law, you may request access, correction, deletion, or restriction of personal data, or object to certain processing. Merchants can manage much of their workspace data in-product. For other requests, email contact@snopdesk.com.
10. Children
SnopDesk is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.
11. Changes
We may update this Privacy Policy from time to time. The "Last updated" date will change when we do. Continued use of SnopDesk after updates constitutes acceptance of the revised policy where permitted by law.
12. Contact
SnopDesk — Privacy inquiries: contact@snopdesk.com
Website: https://app.snopdesk.com